Where We Transmit Data

The company is committed to not giving access to your personal data to third parties. In such cases, the company remains responsible for processing your personal data, defines the specific details of the processing, and, where required, signs a contract to ensure that the processing is carried out in accordance with the EU Data Protection Regulation and that everyone can exercise the rights granted by the legal framework.

Reasons for Data Processing

For the following reasons, the company collects and processes only the absolutely necessary personal data to provide you with modern, fast, and personalized service:
1. Execution of your orders.
2. Sending advertising and informational newsletters.
3. Sending offers, updates, and personalized communication via email, SMS, Viber, and social media.
4. Creating a member account.
5. Personalized communication and service.
6. Creating a member account using social media.
7. Customer satisfaction surveys.
8. Expanding information capabilities, customer information, and navigation experience in our online store.
9. After-sales service.

Your Rights Regarding Your Personal Data

You can revoke your consent at any time by selecting the “Unsubscribe” button found in every communication or by sending an email to info@astrasim.net. Additionally, at any time, you have the right to access, modify, or delete your personal data through our website, by sending an email, or by phone. If you believe that the management of your personal data violates the law, you have the right to file a complaint with the Personal Data Protection Authority at www.dpa.gr. For further information regarding the use of the website, please follow the links below.

Terms of Use

By using our website, you agree to comply with the following terms of use, which, in conjunction with our privacy policy, govern the company’s relationship with you regarding this website. The use of this website is governed by the following terms of use:
– The content, structure, and appearance of the company’s web pages are provided for your information and use and may be modified without prior notice.
– The company and any third party do not guarantee the accuracy, correctness, or completeness of the information provided on this website. You acknowledge that this information may contain errors or inaccuracies for which the company does not assume responsibility.
– The company bears no responsibility for direct or indirect, positive or consequential damages that may arise from the inability to use the website, as well as from any errors, interruptions, defects, or delays in the operation of the website or the transmission of information through it on the internet.
– The company is not responsible for any technical, typographical, or spelling errors in the prices or product characteristics.
– In the case of a product displaying an unusually low price, please contact us before ordering the product.
– The order registration does not automatically commit the stock.
– In cases of low stock, the company reserves the right not to execute an order or part of it if the availability relative to the demand proves insufficient. In such cases, you will be informed. The final confirmation of availability takes place during the order processing and product collection.

Transaction Security

All payments made using a card are processed through a secure electronic payment platform. Using our website, we have ensured the transaction process and the protection of your personal data. We guarantee that all orders you place through our site are safe. We use the secure SSL communication protocol on our website’s server. This way, we ensure that when you use pages where you enter personal sensitive data (Name, Phone, Address, Payment Details), your data is encrypted before being sent, making it practically impossible for anyone to intercept information from someone attempting to access your information. You can check if you are using an encrypted connection by looking at the bottom of your browser for an icon depicting a locked padlock. This icon should appear on pages where you are asked to enter personal data. All modern browsers support this type of secure connection that we use on our site. If, for some reason, you have disabled this option, you will not be able to register, log in, or make online purchases from our site until the option for secure access to websites is re-enabled.

Data Security

Despite implementing our site to protect against attempts to intercept your personal data and account information, we conduct additional verification of your information to detect and stop potential attempts at online fraud. In this context, we may contact you to verify your personal information and the purchases you make through our site.

Information on Secure Online Purchases

Ensure you use a password that is difficult for someone to guess. Ideally, use a combination of letters, numbers, and special characters. If someone knows your password, they can access your account.

Personal Data Protection

What kind of information do we collect?
– The personal information you provide that is necessary to process and service your orders. This includes your name, address, email address, and phone number.
– Information about your browsing and purchases on our website, which we use to improve the services we provide and to inform you about purchase offers of products that interest you. This includes your IP address, purchase history through our site, and navigation information within our site.
– The personal information you provide that is necessary for sending advertising material and personalized offers.

Accepting or Rejecting the Company’s Personal Data Policy

The use of the online store implies acceptance of the terms provided by the company. In any case and for any reason, each customer has the right to call us and request the complete and final deletion of their personal data at any time, except for those required by law to be retained for commercial law reasons. Regarding the sending of advertising material and personalized offers, the company commits that in its use or use by its cooperating companies, the recipient will be given the option to unsubscribe from the mailing list through a special link that the customer must activate. For any questions or clarifications regarding the processing of your personal data, we are at your disposal at Email: info@astrasim.net